Refund Policy | Rage3D - No Refund Policy

Effective Date: January 1, 2026 | Last Updated: March 1, 2026

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No Refunds, No Returns

All payments made to Rage3D are final and non-refundable. Once you add funds to your wallet or initiate a 3D generation, you cannot request a refund under any circumstances.

1. Overview of Our No-Refund Policy

At Rage3D, we maintain a strict no refund, no return policy for all purchases and transactions made on our platform. This policy applies to all users, including individual consumers, businesses, and enterprise customers, without exception.

We understand that a no-refund policy may seem strict, and we want to be completely transparent about our reasoning. This page explains our policy in detail, the rationale behind it, and what options you have if you encounter issues with our service.

By making any purchase or payment on Rage3D, you acknowledge that you have read, understood, and agree to this no-refund policy.

2. What This Policy Covers

Our no-refund policy applies to:

Wallet Recharges: Any funds you add to your Rage3D wallet are non-refundable. This includes payments made via UPI, credit/debit cards, net banking, or any other payment method.
3D Generation Fees: The ₹99 fee deducted for each 3D model generation is non-refundable, regardless of the output quality or your satisfaction with the result.
API Usage Charges: Any charges incurred through API usage are non-refundable, including failed API calls due to invalid inputs.
Unused Wallet Balance: If you choose to close your account, any remaining wallet balance will be forfeited and cannot be refunded or transferred.
Subscription Fees: If we introduce subscription plans in the future, those fees will also be non-refundable once the billing period begins.

3. Why We Have a No-Refund Policy

We recognize that a no-refund policy requires explanation. Here are the key reasons behind this decision:

🖥️ Computational Costs

Each 3D generation consumes significant computational resources, including GPU processing time, storage, and bandwidth. These costs are incurred immediately when you submit a generation request, regardless of whether you're satisfied with the output.

🤖 AI is Not Perfect

AI-generated content is inherently variable. Output quality depends on many factors including input image quality, lighting, object complexity, and the limitations of current AI technology. We cannot guarantee specific results.

🎯 Transparent Pricing

We keep our pricing low (₹99 per generation) specifically because we don't build in costs for refund processing. A refund policy would require us to significantly increase prices for all users.

🔒 Abuse Prevention

Digital goods and AI services are particularly vulnerable to abuse. A refund policy could enable users to get free generations by requesting refunds after downloading their 3D models.

4. Refund Scenarios Explained

Below is a detailed breakdown of common scenarios and whether refunds are available:

Scenario	Refund Available?	Alternative
I'm not satisfied with the 3D model quality	No	Try with a different image or contact support for optimization tips
The generation failed due to a server error	Credit (case-by-case)	Contact support; we may provide a free regeneration credit
I accidentally submitted the wrong image	No	Be careful before submitting; preview your images first
I added too much money to my wallet	No	Wallet balance doesn't expire; use it for future generations
I changed my mind about using Rage3D	No	Consider gifting your account or using it for personal projects
My account was hacked and unauthorized purchases were made	Case-by-case	Contact support immediately with evidence; we investigate security incidents
The downloaded 3D file is corrupted	Free re-download	Contact support; we'll provide a fresh download link
I was charged twice for the same transaction	Yes (duplicate charge only)	Contact support with transaction details; duplicate charges are corrected

5. Our Commitment to Quality

While we don't offer refunds, we are deeply committed to providing a quality service. Here's what we do to ensure you get the best possible experience:

Continuous AI Improvement: We constantly train and improve our AI models to produce better 3D outputs. The quality you see today will improve over time.
Clear Documentation: We provide extensive guides on how to get the best results, including tips on image selection, lighting, and object positioning.
Preview Before Purchase: You can see sample outputs and understand what to expect before making your first purchase.
Responsive Support: Our support team is available to help with technical issues and provide guidance on getting better results.
Free Regeneration Credits: In cases of genuine technical failures on our end, we may provide free regeneration credits at our discretion.

💡 Tip: Try Before You Buy Big

If you're new to Rage3D, we recommend starting with a small wallet recharge (minimum ₹99) to try the service before adding larger amounts. This way, you can evaluate the quality and determine if it meets your needs before committing more funds.

6. Technical Issues and Support

While we don't offer refunds, we do provide support for technical issues:

6.1 What Qualifies as a Technical Issue

Generation fails to complete and no output is produced (server-side error)
Downloaded 3D file is corrupted or won't open
Duplicate charges for a single transaction
Account access issues preventing you from downloading your models

6.2 What Does NOT Qualify as a Technical Issue

Output quality doesn't meet your expectations
The 3D model doesn't look exactly like your input image
Texture or geometry artifacts common in AI generation
File format not compatible with your specific software

6.3 How to Report Issues

If you encounter a genuine technical issue, please contact our support team at support@rage3d.online with:

Your account email
The task ID of the affected generation
A description of the issue
Screenshots or error messages if applicable

We will investigate and, at our sole discretion, may provide a free regeneration credit if the issue was caused by our systems.

7. Chargebacks and Payment Disputes

We take payment disputes very seriously. Please note:

Do not file chargebacks without first contacting our support team. Most issues can be resolved directly.
Filing a chargeback for a legitimate transaction is considered fraud and may result in immediate account termination.
Accounts associated with chargeback fraud will be permanently banned from using Rage3D services.
We reserve the right to pursue legal action for fraudulent chargebacks.

📞 Contact Us First

If you have any concerns about a charge or transaction, please contact us at billing@rage3d.online before initiating a chargeback. We're happy to investigate and explain any charges on your account.

8. Account Closure

If you decide to close your Rage3D account:

Any remaining wallet balance will be forfeited and cannot be refunded.
You will lose access to your generation history and saved 3D models.
This action is irreversible.

We recommend using up your wallet balance before requesting account closure. Alternatively, you can simply stop using the service—your wallet balance will remain available if you ever return (assuming your account is in good standing).

9. Exceptions

The only exceptions to our no-refund policy are:

Duplicate Charges: If you are charged twice for the same transaction due to a payment processing error, we will refund the duplicate charge.
Legal Requirements: If applicable law in your jurisdiction requires us to provide refunds under certain circumstances, we will comply with such laws.
At Our Discretion: In rare, exceptional circumstances, we may choose to provide a refund or credit at our sole discretion. This should not be expected or relied upon.

10. Frequently Asked Questions

Can I get a refund if I'm not happy with the 3D model quality? ↓

No. AI-generated content quality is variable and depends on many factors including your input image. We recommend reviewing our sample outputs and starter guides before purchasing to understand what to expect. You can always try with different images for better results.

What if my generation completely fails and I get no output? ↓

If a generation fails due to a server-side error (not due to invalid input on your part), contact our support team. We may provide a free regeneration credit at our discretion. Please include your task ID when contacting support.

I accidentally recharged too much. Can I get a partial refund? ↓

No. All wallet recharges are final. However, your wallet balance doesn't expire, so you can use it anytime in the future. We recommend recharging smaller amounts if you're unsure about your usage.

What happens to my wallet balance if I close my account? ↓

Any remaining wallet balance is forfeited upon account closure. We recommend using up your balance before closing your account, or simply leaving your account open indefinitely.

Is this no-refund policy legal in India? ↓

Yes. The Consumer Protection Act 2019 and e-commerce rules allow businesses to establish their own refund policies for digital goods and services, provided they are clearly communicated before purchase—which we do on this page, during checkout, and in our Terms of Service.

11. Contact Us

If you have questions about this refund policy or need to report a technical issue, please contact us at support@rage3d.online.